It will be the first time a bank in Jordan incorporates an AI-enabled robot across its key branches to further customer experience

Capital Bank, Jordan’s leading financial institution, has chosen Proven Solution to further its digital innovation and footprints in the banking industry.

A venture of Proven Arabia, Proven Solution deals in Artificial Intelligence (AI), robotics, and virtual and augmented reality. For Capital Bank, it will be rolling out its robot management system, PRoMS (an in-house, advanced tech solution), to drive customer success, improve customer experience, and elevate banking operations across several verticals.

The project aims to build a reliable, failsafe banking system for Capital Bank customers by leveraging the PRoMS software. This includes deploying ‘Pepper’, a social humanoid robot, as part of its retail banking team. It will be the first time a bank in Jordan incorporates an AI-enabled robot across its key branches to further customer experience.

The steep rise in the implementation of robotics software across several industries and its consequent success has acted as a catalyst for this partnership. With the project, Proven Solution and Capital Bank will tap into the potential of AI-enabled robotics solutions to aid an array of banking verticals which will subsequently drive core business objectives.

Pepper will assist customers by providing support and information related to banking services. Its multilingual feature will allow customers to access assistance in both English and Arabic.

?“We are proud that Capital Bank has chosen Proven Solution,” said Zaid Al Mashari, Group CEO of Proven Arabia. “As the first bank in Jordan to implement our robotics management platform, Capital Bank is transforming its banking operations to enhance customer experience.

“Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers. We are excited to see Capital Bank embrace our technologies and are honoured to facilitate this experience for their customers.”

Mohammed Othman, Head of Consumer Banking at Capital Bank, added: “Capital Bank’s introduction of this first of its kind innovative technology in Jordan’s banking sector is geared towards providing our customers with the most advanced banking services that add considerable value to their daily banking transactions and meets their ever-growing expectations.

“Capital Bank has taken major leaps towards implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan.”

Capital Bank plans to introduce Pepper at its promotional events. The bank has deployed four robots across its main branches to engage with customers and help them during their branch visits, thus reducing waiting time and enhancing overall user experience through the perks of automation.