White Castle to deploy voice-enabled digital signage in US
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OCT 04, 2023
In a modern world controlled by technology, having a voice is more important than ever
SOURCE: ELETIMES.COM
SEP 25, 2021
Kumar Rangarajan, Co-founder, and CEO @ Slang Labs
Why do our parents and a billion others find it difficult to use apps today? Because there is a big digital chasm that divides them from using apps and the reasons are many- literacy in English, app navigation is painful, typing is tedious, etc. The incorporation of Voice Assistants as a Service (VAaaS) in mobile applications has been able to change the scenario quite dramatically. Now users are able to tell the application what they are seeking out of them.
Backed by Google itself, Slang Slabs is the world’s first Voice Assistant as a Service– a seamless way to add a multilingual in-app voice assistant to your e-commerce apps. ELE Times Correspondent and Sub Editor Mayank Vashisht had an insightful conversation with Kumar Rangarajan, the Co-founder, and CEO of Slang Labs.
ELE Times: Let’s dive deep into Voice Assistants as a Service (VAaaS)
Slang Labs offers a clear value proposition to disruptive startups and innovative enterprises who want to enable a multilingual In-App Voice Assistant for their customers – quick integration, low-risk pilots, and fast rollouts. With this, it aims to be the most preferred In-App Voice Assistant in India for mobile apps of enterprises, unicorns, and startups alike. With absolutely low barriers to entry, Slang In-App Voice Assistant is expected to be integrated into hundreds of apps, serving millions of end-users. While supporting more domains and use cases with its Voice Assistants, Slang Labs will also continue to expand the range of languages that they will support across industries. So, over the next 5-10 years, Slang Labs aims to empower thousands of brands with In-App Voice Assistants, to enable a billion Indians to avail the same conveniences, choices, and benefits of digitalization that are only enjoyed by the digital-savvy, urban population currently.
The following advantages are delivered by all Slang Voice Assistants:
ELE Times: How VAaaS is contributing to better customer service and experience?
Voice assistants have been all the rage since Alexa’s introduction in 2014. While Alexa and Google Assistant have proved the value of voice as a means of getting things done, most digital interactions still happen through apps, both mobile and web-based apps. Although many businesses have integrated voice assistants into their apps, the process is still time-consuming. It calls for specialized knowledge in areas like Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Text-To-Speech (TTS), as well as the integration of an existing visual design with the new conversational design paradigm.
Slang Labs makes integrating In-App Voice Assistants a breeze. It has worked with a variety of businesses over the last three years, assisting them in developing their own In-App Voice Assistants.
VAaaS can help to contribute better customer service and experience in the following ways:
ELE Times: What solutions are you providing for businesses and consumers?
The process of integrating a multilingual In-App Voice Assistant experience to mobile and web apps has been much simplified by Slang Labs. It was the first to introduce the notion of Voice Assistant as a Service (VAaaS). Customers may use one of two methods to incorporate Slang’s multilingual In-App Voice Assistant into their apps:
Both Slang platforms listed above enable apps for multiple device platforms like Android, web, and iOS, as well as cross-platform app development frameworks such as React Native and Flutter.
ELE Times: Why does India need to ride on voice technology to tap the new internet users?
What mobile apps did to eCommerce and consumer behavior in the previous decade, Voice is doing on a larger scale in this decade. India’s mobile population of 450+ million new internet users have distinct and varied requirements, particularly when it comes to their chosen online language. With 90% of new internet users opting to consume online content in their native tongue, a rising number of Indians are turning to voice technology to help them search the web and do tasks in languages other than English as per a report.
Indian Accent English, Hindi, Tamil, Kannada, Malayalam, and Marathi are the six languages supported by the Slang Labs now. Gujarati, Bengali, and Telugu are among the next languages to be added. By creating domain-specific models, Slang Labs’ clients can then customize what they want. For new-to-internet users, speech has the potential to provide clarity, confidence, and comfort. It also increases the capacity to properly grasp the demands of these new customers, who differ from the metro and Tier-1 consumers, and simplifies their online journey.
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