MAY 21, 2022
IHG and Josh.ai create voice-controlled smart hotel room
SEP 08, 2021
Dollhouse view of the IHG voice-controlled Smart Room
Voice-controlled pilot explores the possibilities of privacy focused AI in hospitality
Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts has designed the hotel room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA.
IHG is the first global hotel company to deploy Josh.ai and is the only AI on the market committed to privacy, data security, and natural interactions with connected living spaces. A 2021 report from Euromonitor found that consumers are actively seeking digital services and experiences, like Josh.ai, which empower users through inclusivity, improve their quality of life, and promote personalization and well-being.
The Josh.ai software features purpose-built natural language processing that understands multiple requests in one command; searches for specific music and video content through deep-linking; and leverages location and contextual awareness. Guests also have limitless capabilities at their fingertips through the intuitively designed Josh app.
“We are constantly exploring next-generation technology to give guests epic experiences as they return to our hotels,” said Brian McGuinness, SVP, Global Guest Experience Shared Services, IHG Hotels & Resorts. “Josh.ai has never been used in a hotel room before and we look forward to discovering how AI can be more widely adopted by our properties around the world. We take great pride in pushing ourselves when it comes to digital innovation in hospitality.”
A first for hotel guest rooms, each brand has been thoughtfully selected to promote well-being and performance, with a design aesthetic fitting of IHG’s Luxury & Lifestyle collection. The hotel room of the future explores the potential of guest interaction with their environment and employs connected devices that are borrowed from luxury smart homes across the globe, including:
“At Josh.ai we are hyper focused on delivering experiences that are simple, privacy-focused, and magical,” said Alex Capecelatro, CEO of Josh.ai. “Our partnership with IHG couldn’t be a better fit as we endeavor together to transform the hospitality experience with natural voice control of lighting, shades, music, TV, and more! For example, guests can give a command like, ‘set the lights to warm white, listen to Hotel California, watch the Golf Channel, and when is happy hour?’ and Josh.ai will handle the rest.”
To learn more about the hotel room of the future, please visit this interactive digital tour.