Capital bank signs proven solution to deploy humanoid robot ‘Pepper’

SEP 15, 2021

Proven Solution, a state-of-the-art venture by Proven Arabia, has announced that one of Jordan’s premium financial institutions, Capital Bank, has chosen Proven Solution to further its digital innovation and footprints in the banking industry. Proven Solution primarily offers solutions powered by Artificial Intelligence (AI), robotics, virtual and augmented reality.

With the latest project, the tech company will be rolling out its robot management system, PRoMS (an in-house, advanced tech solution), to drive customer success, improve customer experience and elevate banking operations across several verticals.

According to Capital Bank, the project aims to build a reliable, failsafe banking system for its customers by leveraging the PRoMS software offered by Proven Solution. This includes deploying Pepper, a social humanoid robot, as part of its retail banking team. The association also marks the first time a bank in Jordan incorporates an AI-enabled robot across its key branches to further customer experience.

Pepper, armed with PRoMS technology, will assist customers by providing support and information related to banking services. The multilingual feature of Pepper will allow customers to access assistance in both English and Arabic.

“We are proud that Capital Bank has chosen Proven Solution to help accelerate its Digital Transformation initiatives. As the first bank in Jordan to implement our robotics management platform, Capital Bank is transforming its banking operations to enhance customer experience. Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers. We are excited to see Capital Bank embrace our technologies and are honoured to facilitate this experience for their customers,” said Zaid Al Mashari, Group CEO, Proven Arabia.

Mohammed Othman, Head, Consumer Banking, Capital Bank, added: “Capital Bank’s introduction of this first of its kind innovative technology in Jordan’s banking sector is geared towards providing our customers with the most advanced banking services that add considerable value to their daily banking transactions and meets their ever-growing expectations. Capital Bank has taken major leaps towards implementing its Digital Transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan.”

Capital Bank plans to introduce Pepper at its promotional events. The bank has deployed four robots across its key branches, to engage with customers and help them during their branch visits, thus reducing waiting time and enhancing overall user experience through the perks of automation.

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